New version of the Social Security website launched: what changed

From now on, all users who are registered on the Social Security Administration (SSA) website will see aA different digital page, more sophisticated and with a new design.

The idea is to make it easier to use and for users to navigate without having to spend hours finding the links with the information they are looking for: “More than 180 million people visit each year and it is one of our most important tools to provide efficient access and equitable service,” Kilolo Kijakazi, acting commissioner of the Social Security Administration, said in a news release.

“Whether we provide the service in person or online, our goal is to help people understand what they may qualify for and make a smooth transition to an application process,” he added in the published text.

One of the improvements of this website is based in prioritizing the customer experience, to help them solve their pending issues from their online actions, and avoid having to go to an office in a physical way.

“The redesign aims to provide a clear path to the tasks customers need to perform. Many of the most visited sections of they are now available with a more user-friendly, task-based approach. New pages and enhancements based on public feedback will continue to be introduced in the coming months,” the SSA explained.

Also, the improvement and integration of several tools was achieved which are:

Eligibility Verifier

It is a new evaluator that will allow you to verify if you are eligible for benefits. It is easy and very intuitive to use, the SSA explained.

Apply online for a replacement Social Security card

You only need to access the section called Social Security Number and Card, which you can access from the following link.

Individuals can also start an application for an updated card or apply for an SSN (Social Security Number) for the first time. People may never need to visit an office, and if they do need to visit an office to complete the application, they will save a lot of time by starting online.

Apply online for Supplemental Security Income (SSI) benefits

They can start the process to request these benefits from the portal, and from there, make an appointment to continue with the process if it cannot be completed virtually.

Apply for Social Security retirement benefits

For most benefits, people can apply online or start an application online. In many cases, there are no forms to sign. The agency will review the application and contact you if they have questions or need more information. Visit the page of Online services to request, in addition to retirement, disability or Medicare benefits.

Download your benefits verification load

To do this, you need to sign in to your My Social Security account. If you don’t have it, you can create it from this link.