Bank of America Customer Service: How to Chat with an Agent

If what you want is to contact a Bank of America agent, at Takecareofmoney we will tell you what the steps to follow are:

Bank of America is one of the best positioned banks in the United States . Its popularity and brand is felt in any region where financial movements are needed. So staying in communication with this organization is vital if you have any product contracted with them. On this occasion, in Takecareofmoney we are going to tell you how you can get in touch with an agent.

How to start a chat session

According to what Bank of America explains on its website, depending on the type of product or service you are looking for, you will have a chat available from Bank of America at your disposal. If so, you will be able to see a link or be invited to chat by an agent when one of them is available.

This link is usually located at the bottom of the Bank of America website, or on the right side of the page. You must trust the chat as it is safe.

“However, we recommend that if you are going to chat with us about potentially sensitive information, you should ensure that your screen is visible only to you,” explains Bank of America on its website.

What products can I chat about?

“We are always adding products and services to our online chat capabilities. To see if chat is available for a specific product or service, sign in to Online Banking and select the Help & Support tab, then select Contact Us. Choose a topic from the dropdown menu and select the Go button to go to the page about that product or service. If chat is available, you’ll see a Chat Now link,” explains Bank of America.

If you want to print your chat session, just select the Print icon in the chat window and follow the instructions. To respect the privacy and security of any personally identifiable information that may be disclosed during a chat, we do not offer emailed chat transcripts, the Bank of America website reads.

How can I communicate if you are outside the United States?

If you are abroad and need to contact Bank of America, you can dial the AT&T Direct access code for the country you are calling from followed by 302-738-5719.