Supermarket23 – Complete guide to send food to Cuba

There are many immigrants living in the United States who help their relatives with remittances. However, the high cost of money transfers abroad, as well as financial restrictions in certain countries, has led them to seek more effective ways to support their loved ones. This is how Supermarket23 was born, A store that seeks to solve the problem of how to send food to Cuba from the USA. Is it safe to shop at How does it work? We tell you all about it.

Table of Content

What is Supermarket23?

Supermarket23 is an online store that focuses on shipping food combos to Cuba from the United States and Canada. Its website works 24 hours a day, 365 days a year and allows anyone, regardless of the country where they are, to buy food, appliances, personal care items, cleaning products and furniture; among other things.

One of the advantages of Supermarket23, in addition to its food combos and its catalog of more than 1,000 products, is that it offers fast and safe delivery to anywhere in Cuba, including Havana. This is possible thanks to the alliance of the hypermarket with different distribution companies that make an effort so that your order arrives intact at the door of the house of your relatives and friends.
Note: Supermarket23 is not a new online store. In fact, it is one of the oldest in the sector. The company has been making shipments to Cuba for more than 15 years, which gives us a clue of its seriousness and commitment.

Which countries does Supermarket23 work with? is an online store, which means that you can make your purchases and deliver to Cuba from the United States, Canada, Spain or any other country in the world. Basically, you just need an Internet connection or WIFI, the shipping address and a payment method that is accepted by the platform, such as credit cards. You could also use a debit card to make the purchase online.

How does Supermarket23 work? works like any other online store: the user selects their products, registers the shipping address and contact details of the beneficiary, pays the purchase amount, and that’s it! When the operation is approved, the order will be prepared for delivery.
As we said before, the store works with different shipping companies to be able to reach all the cities and provinces of Cuba, although deliveries in Havana are usually the fastest to complete.

Supermarket23 was born to give an alternative to Cubans abroad to help their friends and family. Buying food for someone on the island can be much easier and cheaper than sending money to Cuba, especially considering the difficult relationship between the Caribbean country and the United States.

Because they can’t use the best apps to send money from the United States (or make a money order with Western Union, MoneyGram or Elektra), immigrants have had to be a little more creative. That has caused remittances in cryptocurrencies to increase; an alternative with some limitations because not everyone knows how to buy Bitcoin.

In addition, the scarcity of daily use products on the island, including food, gives an extra attraction to stores with food combos to Cuba. With a couple of clicks, anyone can deliver groceries and culinary ingredients missing from Cuban shelves to their loved ones.
Remember: With you can also schedule deliveries on special dates, such as a relative’s birthday or Christmas day. To do this, you must prepare your purchase in time. The store will inform you if the date you have selected is available or not.

How to buy at Supermarket23?

Buying food combos for Cuba and other everyday products, such as appliances and furniture, is very easy. The first thing you need to do is register with Supermarket23, log in and make your purchase just like you would in any other online store in the United States.

How to create an account on Supermarket23?

  1. Visit the online store and click on “Enter | To register”. You’ll find this option in the top right corner, whether you’re logging in from your computer, mobile phone, or tablet.
  2. Fill in the form with your data : full name, a valid email, address, country and city of residence, postal code and telephone number. You do not need anything else. The platform will not ask you for your American Social Security number, ITIN or Tax ID; passport number; driver’s license; or some other personal document.
  3. Create a strong password. Your password must have at least 8 alphanumeric characters. Avoid common passwords like 00000000 or 12345678. This way you can protect yourself from credit card fraud and identity theft.

To finalize your registration, mark the checkbox (I’m not a robot) and voila! You should receive a validation email in your inbox to start shopping. If you don’t see it, don’t forget to check your SPAM folder.

Buying guide to send food to Cuba

If you already have an account at Supermarket23, log in to the platform using your credentials and click on “My account” to configure some important information, such as your list of recipients. Adding a beneficiary in Supermarket23 is not complicated at all. You just need:

  • The recipient’s full name. Name, first surname and second surname.
  • Your identity card number. This is the official identification issued by Cuba for its nationals and residents.
  • An email address. This section is completely optional. You can leave it blank if you wish.
  • A valid phone number (required) and an alternate contact phone number.
  • Country (Cuba), province and municipality. Remember that Supermarket23 works with all the provinces on the island.
  • Delivery address and special indications, such as the time of receipt of the order, some location reference, etc.

Once you have registered the beneficiary, you can start shopping. Press “See what we sell” or open the dropdown menu to browse the different categories of the store:

  • combos
  • Cakes and dinners
  • home section
  • Drinks and infusions
  • Bakery and sweet shop
  • Sausages and smoked
  • Personal hygiene and beauty
  • Other foods and ingredients
  • Other products

Choose the products of your choice and add them to the shopping cart. When you’re done, click the cart icon to review your shopping list, remove or add items, and pay. The system will automatically show you the registered beneficiaries so you can choose the recipient and continue with the payment process.

What payment methods does Supermarket23 accept?

Payment methods at Supermarket23 are a bit limited compared to other US online stores. You will not be able to use your PayPal account, Venmo account, Zelle account or any other digital wallet. The page only works with Visa, Visa Signature and Visa Infinite credit and debit cards or Mastercard cards. Prepaid cards also work on the platform as long as they are not Discover or American Express.

The company recently announced a partnership with a popular payment wallet in Cuba: TropiPay. This would allow islanders to connect to the Internet and shop in the United States using Supermarket23.
Important: Supermarket23 also does not accept payments by ACH or cash transfers. The only method you can use to pay the purchase amount is a Visa or Mastercard credit or debit card.

What currency does Supermarket23 accept?

The majority of Supermarket23 users are in the United States, Europe and Canada. Therefore, the online store accepts payments in US dollars, Canadian dollars and euros. Now, if you don’t have accounts in those currencies, no problem: you can pay with whatever Visa or Mastercard you have. The payment network should take care of exchanging currency at a preferential rate.

What can I buy at Supermarket23?

Supermarket23 has a fairly varied catalog that includes daily use products, basic necessities, gifts, perfumes, furniture, decoration, and much more. We’ve rounded up the most popular categories to give you an idea of everything this store has to offer:

Supermarket23 Boxes of chicken for Cuba

The supermarket has different presentations of chicken and other proteins; foods that tend to be scarce or cost too much on the island. You can buy 1kg of chicken thighs for less than $12, ground chicken (about $9), boneless breast (1kg for $15) or offal for soups and stews for $6. Do they sell whole chicken? Yes, and the best thing is that you can buy as many as you want. The cost of a chicken of about 2.2 kg varies between $23 and $25.

Chicken boxes for Cuba are one of the best-selling products. According to Supermarket23 statements, the offers and discounts on chicken combos are followed by the majority of users who usually buy in the store; consumers located in more than 100 countries around the world.

Supermarket23 Cheese and sausage combos

Cheese and sausage combos are very popular at Supermarket23. That is why the store prepares several combinations with different weights and ingredients. Here are some of the most requested:

  • Ham and cheese tray (362 g): $11.44
  • Guava jam (1 liter) + cheese (250 g): $14.46
  • Sliced ham and cheese (500 gc/u): $16.87

The store also has combos with chorizo, peach jam, mango jelly and special editions to prepare specific dishes. For example, at the time of this writing, Supermarket23 was selling an Italian combo with ham, cheese and pasta sauce.

Supermarket23 Combos of meats for Cuba

Meat combos are also popular at You can put together your own combo or select one of the promotions in the store. What online supermarket users like the most is that they have quite a variety. There are:

  • Fresh pork meatballs
  • Smoked pork packages
  • Boxes of chopped beef (for stews)
  • Ground Beef Packages
  • Freshly packed beef meatballs
  • Beef and chicken breast meatball packages
  • Ground Pork Burger Trays

The price of meat varies depending on several factors, including the presentation, the type of meat, its quality (first, second, lean, etc.) and weight. The first kilo of beef is around $18. This is the most expensive on the platform.

Supermarket23 Grooming Combos

In addition to food, offers personal hygiene combos and feminine or masculine care products that you can also find by unit. The catalog is so varied that it includes everything from toothbrushes and toothpastes to perfumes from well-known brands, such as Dolce & Gabbana, Nina Ricci and Carolina Herrera. In this section you can also buy:

  • Floss
  • deodorants
  • toilet soaps
  • gel with alcohol
  • Hydrating creams
  • shampoo and conditioner
  • Razors
  • Cleansing and exfoliating gels
  • Wet wipes
  • baby diapers
  • Hair dye

To give you an idea of prices, at the time of writing this article, a toothpaste cost approximately $9 (170 g presentation). The good part is that, when buying in combos, the prices are reduced considerably.

Supermarket23 Gifts for special dates

One of the differentiating factors of is that it allows consumers to buy and send gifts to Cuba. The options seem endless: you can buy a personalized birthday cake, prepared food banquets and an exclusive selection of pastries to organize a brunch. In this way, anyone can help their relatives organize parties and celebrations for Christmas, New Year’s Eve, birthdays, weddings, baptisms and communions; to give just a few examples.

Classic gifts such as flower arrangements, perfumes, toys, gift cards, sporting goods and electronics can also be sent. Best of all, shipping is paid 100% by the buyer, meaning honorees won’t have to put up a dime.

Supermarket23 Appliances and electronics

With Supermarket23 you can also send household appliances and electronics to Cuba. This is good news because the supply of these products on the island is usually limited and very expensive. Also, most of the models for sale are outdated.

This section is constantly updated, but you should keep in mind that the products for sale sell out quickly. Practically, you have to “hunt” for good deals and check the store frequently to find something worthwhile.

What does the store usually offer? Everything from televisions, air fryers, and griddles to washers, dryers, and water heaters.

Supermarket23 Food shipments to Cuba

Chicken boxes and meat combos for Cuba are not the only things you will find at Supermarket23. The online store also has candy, beverages, oils, dressings, condiments, spices, dairy products, instant foods, canned foods, pasta, soft drinks, seafood, fruits, vegetables, etc. You can even buy bread, eggs and ice cream for your loved ones or spirits, bottles of wine and champagne for a celebration.
Note: Within the Supermarket23 offer it is also possible to find other products that, if needed, can be sent to Cuba in a few days, such as mattresses, medicines, sporting goods, cleaning supplies, household furniture, among others.

How are Supermarket23 orders delivered?

Depends. If you make purchases of different products, they may arrive in multiple orders. This happens because Supermarket23 works with several providers. If, for example, you buy a birthday cake, in addition to the usual market list, it is possible that the cake will arrive separately.

In which provinces does Supermarket23 deliver?

One of the things that makes users prefer Supermarket23 over its competition is that it ships to all provinces :

  • Sagebrush
  • Camaguey
  • Hundred fires
  • Granma
  • Guantanamo
  • Holguin
  • Ciego de Avila
  • Isle of Youth
  • Havana
  • prickly pears
  • killings
  • Mayabeque
  • Pinewood of the river
  • Sancti Spiritus
  • Santiago de Cuba
  • Villa Clara

Other companies that ship food to Cuba, such as Katapulk, limit deliveries to certain provinces, which tend to be the main and most populous provinces on the island.

How long does it take to send food to Cuba with Supermarket23?

Depends. The fastest deliveries ( 3 to 5 business days ) are made in Havana. According to the terms and conditions section of Supermarket23, shipments to other provinces can take between 10 and 21 business days.
Note: Deliveries with Supermarket23 used to be much faster, but have been delayed due to the pandemic and supply crisis. While the transportation difficulties last, the delivery time will continue to be 3 to 5 business days for Havana, Cuba and 10 to 21 business days for the rest of the provinces.

What is the cost of shipments to Cuba with Supermarket23?

The total amount of the shipment will depend on the delivery area and, in some cases, on the products purchased. The delivery of a normal purchase (a market for two people) is usually between $18 and $20 for Havana or $25 for other provinces. Now, if the shopping list has any of the following products, Supermarket23 could add an extra fee:

  • cakes
  • Banquets
  • Floral arrangements and natural flowers
  • Furniture
  • Home appliances
  • Toys

Tip: If you want to know how much your shipment costs with Supermarket23, check the order carefully before making the payment. The platform will show you the total amount for making the delivery to the address you registered before processing your card.

Can I send packages to Cuba with Supermarket23?

Yes. Supermarket23 also offers the possibility of making shipments to Cuba on a personal basis. This will give you the opportunity to shop at other online stores in the United States, help your family members, and at the same time maximize your cashback on Amazon or take advantage of that Target gift card that you had not used yet.
Hire the service and send your package to 3051 W Flagler St, Miami FL 33135, United States so that they take care of delivering it to your family member together with the purchase you have made. The cost of a pound is $7, unless nationalization taxes must be paid at Cuban Customs. In this case, the company will charge a surcharge corresponding to import taxes.

If the package weighs more than 5 pounds and has the city of Havana as the delivery address, the shipment will be completely free. The company will bear the expenses, with the exception of taxes. However, if the package goes to another province, in addition to the cost per weight, Supermarket23 will charge an additional fixed rate of $15.

Is it safe to send food to Cuba with Supermarket23?

Yes. This company, in addition to being in the market for many years, has shown that it can deliver to your relatives, friends or beneficiaries on the island within the agreed period of time.

Keep in mind also that your data will be safe. Supermarket23 works with reliable payment gateways and security certificates that keep elements, such as the debit card number and the CVV or CVC code, safe. Your PIN number will never be exposed or stored on the platform.

Additionally, it has a team that reviews and supervises all orders. Every time you make a purchase, the company verifies the availability of the products, the payment and the delivery date before accepting the order.

This, together with the ability to track the order online and to communicate directly with the company by phone or email (at 1-800 987 2381 or [email protected] ) make Supermarket23 a safe option to make your purchases and shipments to Cuba.